Refund/Return Policy

Custom-made items

We are unable to accept returns or exchanges on custom-made items and items with personalization. This is because each item is made to order specifically for you, and we cannot resell it to another customer. If you are not satisfied with your custom-made item, please contact us within 30 days of purchase to discuss your options.

Non-custom-made items

We are happy to accept returns or exchanges on non-custom-made items within 30 days of purchase. Items must be in new, unused condition and must be returned in the original packaging. To return an item, please contact us to make arrangements for the return.

Damaged or defective items

If you receive a damaged or defective item, please contact us within 30 days of purchase.

Shipping

The cost of shipping for returns is the responsibility of the customer. We will refund the cost of shipping for items that are returned due to a defect.

Exchanges

If you would like to exchange an item, please contact us and we will provide you with a new shipping label. The cost of shipping for exchanges is the responsibility of the customer.

Refunds

Refunds will be issued to the original payment method within 10 business days of the return being received.